In the event of cancellation or variation of Services for whatever reason the Company shall be entitled to charge cancellation fees as set out hereunder:

  • Cancellations received before 90 days prior to commencement of Services shall carry a 10% cancellation fee to cover basic administration expenses / booking fees. Any banking fees chargeable for refund transactions will be payable by client.
  • Cancellations received between 90 days and 60 days prior to commencement of Services shall be charged at 25% of the total cost of Services except when the reservations are over peak or festive periods such between the dates 23rd December to 2nd January of any given year, where the applicable cancellation fee may be 100 % of the total cost of Services.
  • Cancellations received between 59 Days and 45 Days prior to commencement of services shall be charged at 50% of the total cost of Services.
  • Cancellations received within 44 days and 30 days prior to commencement of Services shall be charged at 75% of the total cost of Services.
  • Cancellations received less than and including 30 days prior to commencement of Services shall be charged at 100% of the total cost as well as ‘no shows’ up to the  time of departure.

The liability to reimburse the Company for the cancellation fees, non-refundable booking fees, no show fees, administration fees and the like shall in no way limit or restrict the general rights of the Company to collect damages for breach of Contract.

The company accepts no liability in the event of Services not being carried out or being altered by any matter whatsoever beyond their control. Such matters include but are not limited to the closure of National Parks, Sanctuaries, Lodges and roads, the impassibility of roads and such like matters and the Company reserves the right to make such alterations to the itinerary when in their sole judgement it is deemed necessary or desirable for the comfort, convenience or safety to Clients.

The Company accepts no liability for alleged inferior or inadequate Services nor for the negligent, careless or wrongful acts from third party agents or persons and their servants or any other person not in the employment of the Company.

The Company accepts no liability for damages directly or indirectly arising out of delay in departures or arrivals occasioning the missing of road, rail, ship or aircraft connections.

The Company accepts no liability for airline reservations and reconfirmations nor any liability for damages arising from any changes of airline schedules, cancellation of flights or errors and mistakes made by airline offices or travel agents. As regards all dealings with or for any Client relating to or touching upon air travel airports, air bookings, travel agents and airlines.

Price variation
The Company reserves the right to increase all or any of the prices without prior reference to the Client in any of the following events:

  1. Official devaluation or revaluation of the Kenya and Tanzania Shilling as against the United States Dollar, the Sterling Pound or the currency of the country in which the booking is made ( if different).
  2. Any statutory increase in taxes or other dues imposed by the Kenyan Government or any officer or agent thereof;
  3. Any increase in Kenya in the price of aviation fuel or motor vehicle fuel or any other increase in the cost of transport which forms part of the Services;
  4. Any increase in the cost of accommodation or meals forming part of the Services;
  5. Any increase in entrance fees to national parks, national reserves and sanctuaries and any other entrance fees forming part of the Service;
  6. Any other increase in the Company operating costs or cost of providing the Services which are beyond the Company control and which the Company has every reasonable effort to prevent.

Deposit and Payment
A deposit of 50% is required on booking and the balance to be paid before the Service commences unless stated otherwise.